Cloud based email security


Your privacy matters to us!


This privacy policy is intended to explain to you as (potential) customer or as visitor of this website clearly and simply how we collect, use and store your personal data.

From May 25, 2018, the European Regulation no. 2016/679 of April 27, 2016 on data protection, the General Data Protection Regulation, the so-called 'GDPR' applies.

Personal data

By personal data we mean the data with which you can be identified directly or indirectly. This can include, but not limiting to, your name, firstname, address, e-mailadres, phone number, login and even your IP-address etc.

We process personal data only from (potential) customers such as name, first names, address, e-mail address, telephone number, company number. On the MX Lab platform we also process and store emails on behalf of our clients and perform certain actions to identify email based threats and spam.

Purposes of processing

The purpose of processing your personal data is to make sure that we can provide correct offers, invoices, the distribution of a newsletter and spam and virus free emails in order to be able to provide a correct delivery of the assignment.

Access to personal data

Right to access, look in, modification, removal and limitation: as client you will have complete access to your personal data, through the MX Lab Admin, and your personal data can be modified by a simple request. Furthermore, all personal data (contact details, emails and logs) that is gathered before, during or after an assignment can also be removed. Each request for removel of all personal data will be executed within 48 hours.

Sharing personal data with third parties

Your personal data is never sold, rented or passed on to third parties. Third parties will not receive any access to the servers that process your personal data.

Security measures

Clients who have access to the MX Lab Admin have obtained a personal user id and password that is stored encrypted. Users can modify the password themselves if necessary.

All communication between the browser and the server is using the HTTPS protocol with a secure SSL connection.

All servers that supports all the communication and stores the personal data is located in a country that is member of the EU.

All servers receive maintenance on a regular base regarding the latest Operating System patches and software updates in general.

Retention period

We do not store your personal data longer than required for the operations of the MX Lab platform. In general, emails outside the archive have a retention period of 60 days and emails in the archive have a retention period of 365 days unless otherwise agreed with the client.

Clients with accounts that are cancelled from the subscription are in general removed within 48 hours or at the end of the subscription period.

Data security

MX Lab will take every step to secure the personal data stored on the servers.

In case, a security breach is detected, MX Lab will investigate the issue immediately and take appropriate steps to ensure the safety of the personal data. In case MX Lab believes that data is compromised, the information will be shared with the partie(s) that are involved in the security breach.


Every (potential) client or web site visitor can subscribe or unsubscribe on the newsletter. All actions regarding the subscriptions are performed in real-time.


Cookies are small files that are stored on your computer during a session and make certain functionality possible. The MX Lab Admin web site makes usage of cookies to provide certain functionalities. The public MX Lab website makes no use of cookies.

Visitors analysis

This web site makes usage of Google Analytics for tracking visitors and requested web site pages.

More information?

You can contact us on the coordinates below if you have any questions or complaints regarding the usage of your personal data.

Note: this Privacy Policy might receive more updates in the near future. Check our policy on a regular base.

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