How do I set up MX Lab?
MX Lab set up is very easy: changing the MX record for your domain is all that you have to take care of.
return to top
What is an MX record in the DNS Zone File?
The MX record or "Mail Exchange" record is part of the DNS Zone File and tells mail servers around the world where to deliver the emails for your domain name.
return to top
How do I change my MX record?
MX Lab will guide you in changing your MX record by giving you the correct instructions to change the MX record at your DNS-agent or ISP where the DNS Zone File is located.
return to top
Is there any downtime when changing MX records?
No, the change of the MX record will not affect or delay your inbound emails.
return to top
How long does it take to see some results?
Depending on the TTL (Time-To-Live) of the MX record it takes between 1 hours to 24 hours before the change is effective. During this period, MX Lab will process more emails every hour and anti virus and anti spam effects will be slowly become evident.
return to top
What do we do with our secondary MX record or backup mail servers?
Backup MX records should be removed or the backup mail server should redirect the emails to MX Lab for processing.
return to top
Is it possible that we still receive message on our mail server that aren't processed by MX Lab even after setting the the MX correctly?
Yes, this is possible. Spammers will not always follow the MX records and try to guess or to detect where emails can be delivered directly. Such attempts can sometimes be very easy by guessing a common name that is used for mail server, for example mail.yourdomain.com.
In this case you can reconfigure your firewall or mail server to only allow incoming emails from the MX Lab Gateway.
return to top
How does MX Lab integrate with different mail servers and different OS types?
MX Lab integrates seamlessly with any mail server on any platform.
return to top
How scalable is MX Lab? Is MX Lab reliable?
The MX Lab service is reliable, robust and can handle thousands of email messages a day. At MX Lab we are devoted to further improve our service and to provide you with the best service in the market.
return to top
How secure is the privacy of my email?
At MX Lab we don't take notice of your email message content. We do not make backups, make copies or forward emails, nor are emails accessed by anybody that the MX Lab administrator and the intended recipients. Log files maintained by MX Lab contain only header information rather than message content. MX Lab also provides a full disclosure when signing contracts with clients.
return to top
Does MX Lab also works as a backup when my mail server is down?
Yes, when your mail server is down, for any reason, MX Lab will keep the messages in queue for delivery until your mail server is back online.
return to top
How much spam will MX Lab stop?
The success rate fluctuates somewhat depending on the customer. MX Lab is able to stop or quarantine 99% and upwards of junk emails.
return to top
What is the score of MX Lab regarding false positives?
MX Lab is having a very low false positive rate (good email being blocked). Furthermore, the MX Lab administrator will check on a daily base the service and logs for potential false positives and release the message if this occurs.
return to top
Is it possible to stop 100% spam?
Due to the constant evolution of spam it is impossible to maintain an 100% rate on blocking spam successfully. At this time, no other anti spam service can claim a 100% blocking service without a 0% false positives.
return to top
Can't I install a DNSBL, a Spam Assassin for example or any other software and get the same results that the MX Lab service has?
You're welcome to do this. However, you won't archieve the same results! MX Lab has invested enormous time in developing en integrating different techniques to optimize the results of these techniques.
MX Lab provides ongoing maintenance and updates of the technology behind MX Lab when new virus and spam techniques rises.
MX Lab will also stop spam emails and other threats before these enter your mail server or network and reduce bandwidth usage and server load significant.
return to top
